Activity: 12.03 - Monitor and Manage Technology Capacity
This activity focuses on managing the performance of technology capacity and adjusting the Technology Capacity Plan based on changes (if any) or improvements identified. It also addresses reporting on the activities of Technology Capacity Management on a monthly basis.
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Description
It is critical to monitor the technology capacity components in order to ensure the agreed availability service levels are achieved. This activity mainly focuses on regular review and revision of the Technology Capacity Plan to represent the current view of technology capacity for an engagement. The plan gets updated whenever there is action to tune and optimize the technology capacity for improvised performance. The plan may also get updated in case of changes in technology capacity due to change in service or service levels. This activity also covers regular reporting of capacity measures to relevant stakeholders